Client
The Telehealth project is a provider whose aim was to create a robust, interconnected ecosystem that could support their growing needs for partnerships with Insurance Companies.
Services we provided
- End-To-End Product Development
- Data Migration
Tech Stack
- Elation EMR
- Zoom API
- Stripe Payments
- Headless Strapi
- NestJS
- AWS
- Orchestrated Sagas
Project
The Telehealth project wanted to offer a more modern approach on offering medical treatments in form of consultation. They wanted to deliver a fully modernized insurance-integrated telehealth platform. The core vision was to empower patients with flexibility in payment options, enabling them to seamlessly utilize their existing insurance partner policies or opt for convenient direct self-payment
This initiative was not merely about technology implementation; it was fundamentally aimed at forging a robust, interconnected ecosystem capable of profoundly supporting the provider’s continually expanding needs for strategic partnerships within the healthcare landscape.
The challenge
The primary and most formidable challenge of the Telehealth project was the complexity of integrating three distinct core systems. These critical components included the newly developed telehealth platform itself, the intricate policy systems of various insurance partners, and the essential Elation Health EMR (Electronic Medical Record) system.
A crucial requirement was to ensure accurate bi-directional data synchronization across all these platforms. This synchronization was not just desirable. It represented the foundation for maintaining operational integrity and delivering a truly seamless user journey. The previous system had demonstrably struggled with these complex integrations, which regrettably led to significant inefficiencies and data conflicts, undermining both user trust and operational fluidity.
How We Did It
To address the complex integration challenge and ensure data consistency across the multi-system environment, an orchestration-based Saga pattern was strategically implemented.
This sophisticated pattern specifically utilized triggers in the form of AWS Step Functions, which orchestrated the various steps of a transaction across different services. Furthermore, asynchronous communication was a cornerstone of this architecture, facilitated by AWS SNS (Simple Notification Service) and AWS SQS (Simple Queue Service). This approach allowed for resilient and decoupled communication, mitigating the risks of failures in one system impacting others and ensuring that data flows were managed efficiently and reliably.
In the techical design phase, we created multiple PoCs demonstrating system competence with multiple external systems, and eventually fixed the technology to:
- Elation EMR: For electronic medical record management.
- Zoom API: To facilitate secure and integrated video consultations
- Stripe Payments: For reliable and flexible payment processing
- Headless Strapi: Content management, allowing for flexible data delivery
- NestJS: A progressive Node.js framework for efficient server-side applications
- OpenAPI: For standardized API definitions, ensuring smooth integrations.
- Orchestrated Sagas: An architectural pattern specifically implemented to manage distributed transactions and data consistency.
- AWS (SNS, SQS, RDS, ECS, CloudWatch, Step Functions)
The Migration
A big and crucial part of the project’s success was the comprehensive user migration.
The system’s go-live was preceded by the successful import of all existing users from the insurance system. This migration was a monumental undertaking, designed to seamlessly transition a potentially vast user base, including hundreds of thousands of active policy members, onto the new platform without disruption.
This critical data transfer was executed after a thorough stress-test and performance review of the new system, ensuring its readiness to handle the significant load and complexity of the migrated data. This meticulous migration process was essential for ensuring operational continuity from day one and validating the new platform’s robustness and scalability for a large user population.
The Impact
Following the rigorous stress-test and a comprehensive performance review, the integrated system achieved a highly successful go-live.
The seamless migration of all users from the insurance system underscored the platform’s readiness and reliability, ensuring a smooth transition for the existing client base.
This successful deployment not only established a modernized and fully integrated telehealth platform but also proved its capability to efficiently manage diverse telehealth services, complex insurance processes, and sensitive patient records within a unified ecosystem.
The solution effectively addressed the previous system’s pervasive inefficiencies and chronic data conflicts, providing a robust and future-proof foundation that is perfectly poised to support the client’s ambitious and growing needs for new partnerships and expansion within the healthcare sector
Build Your HealthTech Vision with Eclept
Are you looking to develop a custom telehealth solution or another healthtech application?
Eclept has the expertise to bring your ideas to life quickly, reliably, and cost-effectively.
Contact us today to discuss your project requirements and learn how we can help you achieve your goals.
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